fbpx
Consultation Confessional – the truth is always best!

Consultation Confessional – the truth is always best!

Are you guilty of leaving a little something left unsaid during your consultation? A little at home craftiness or perhaps a visit with a different Stylist? 🤔

Your consultation is where a Stylist learns everything they need to know about your hair. We call this ‘hair history’.  Think of it like your hair’s life story – exactly what your hair would say if it was spilling the T ☕️

Your very first consultation with a new Hairstylist should be DETAILED 💯.  Questions which may seem almost silly to you, can hold very valuable information for us that we need to anticipate how your hair will react during your service. Even for returning clients, your subsequent consultations (yes – there should always be one) will contain lots of questions on your experience with your hair since we last saw you.

So when a Hairstylist asks you ‘Is there any hair colour on your hair right now?’ or ‘Have you had hair colour since you were last here?’ and you answer ‘NO’, there’s a few different ways this can all play out……

Scenario 1:

There really is no hair colour nor has there ever been hair colour on your hair. Congratulations! 🎉  You are officially a Hairstylist’s dream client and have won the ‘We can make your hair ANY colour you want!’ Prize.  Seriously – you are a catch! A hair colour virgin!  We’ve heard of you but until now thought you were a rare mythical creature only seen in our hair colour dreams!!  Yes, we are excited 😂

Scenario 2:

There is no hair colour left in your hair because it’s all ‘faded out’ – and anyway that was 6 months ago. Those highlights that you covered up with said colour – you can’t see those anymore either. What difference would it make now?

Considering the conversation you’ve just had with yourself, you answer ‘NO’. Now visually this may be true – you aren’t ‘lying’. You just can’t see the colour anymore so what’s the big deal?

Red Flag! 🚩  Or in your Hairstylist’s case, white flag! 🏳  🙈

Let’s say you are asking your Hairstylist to put some highlights in your hair.  After sitting forever to have all the foils put in your Stylist comes back to check if you are ready to rinse and oddly asks you ‘Are you sure there isn’t any hair colour on your hair?’. 

Want to know why we ask this? Staring back at us from that open foil is the exact line where your new blonde goes from beautiful and light (on your natural hair) to orangey and dark (where that ‘faded out’ old hair colour is). Oh and then look there where it goes from beautiful and light to white and shredding exaclty where those old highlights were 😢   We could have formulated for this – had we only known……

Scenario 3:

You want to confess but are afraid to hurt our feelings.  Or maybe you are embarrassed about experimenting (side note: we’ve alllllll experimented 😂  )  or simply just don’t want to have what you anticipate being an awkward conversation 🤷🏼‍♀️.   So in response to our question about any recent hair colour, you go ahead answer ‘NO’.

Red Flag! 🚩  Or in your Hairstylist’s case, white flag! 🏳. 🙈

See the results from Scenario 2.  They apply here as well.

Let me fill you in on a little secret 🤫.  There are very, very few cases where we look at the hair during consultation and can’t tell whether it has been previously coloured or not.  But as in the scenarios above when we ask ‘Is there any hair colour on your hair?’ and you say ‘NO’, we believe you and formulate accordingly.

The hair history you give us at the beginning of your appointment helps us get you the hair colour you want.  If we have all the information (no matter what you really wish was better left unsaid) we can anticipate problems and account for them.  We can realistically tell you what will happen, considering your hair history, and exactly what your options are to get you to where you want to go.

Moral of the story?  Don’t be afraid! Spill your heart out in the consultation.  Tell us every single, little tiny thing you’ve ever done, or had done to your hair!  Have long hair? Get comfy – that’s a good 3 to 4 years of story telling you have ahead of you.

Just spill it sister ☕️  We’ll just be here listening and taking notes!

Thanks for listening,

Carrie

www.cihairstudio.ca

How to Choose a Stylist Part 6 – Do You Feel Important?

How to Choose a Stylist Part 6 – Do You Feel Important?

Hopefully if you’ve follow along with this blog series so far you are already starting to realize that feeling important is what it’s all about!  You are the priority! How your experiences make you feel play a huge part in your decision to find your perfect Hairstylist.

★When you contacted the Salon to book the consultation what was your experience like?

★When you came in for the consultation did someone greet you right away or did you feel a bit awkward wondering if you should tell them you’d arrived?

★Was your consultation rushed or did the Stylist take time to really listen to your concerns?

★Did your Stylist recommend the products and services you actually needed or did they go straight for the monthly promotions? 

★Did you feel like a person or a number? 

★Did your Stylist take time to create a solution for your concerns or was the importance of those concerns somehow lost in further conversation?

When you feel important you’ll know it!

Choosing a Hairstylist doesn’t have to be any more complicated than this.  Do you feel important? It’s ok to start expecting more out of your hair appointment and truthfully, you should! 

It can be overwhelming to get started trying to find a Hairstylist because of the sheer number of Salons and Stylists you have to choose from.  Instead of becoming overwhelmed just remember what a good thing all that choice really is! Everyone is looking for something different and the more choice you have, the higher the chance of meeting your perfect Hairstylist!

A reminder on the steps you took with me in this series:  

#1.  Know What You Want

#2.  Go Window Shopping

#3.  Look at the Salon

#4.  Have Interviews

#5.  Compare on Value not Price

#6.  Do you Feel Important?

Take these tips, work through the process and create a success story of your very own.  I promise you the time you spend working through this process will reward you in the end! 

A little word in closing………

Yes, we are a hair salon full of Stylists who would be happy to help you but that’s still not the point.

The point of this series is for you to feel confident in choosing who the right Stylist is for YOU.

It’s entirely about YOU!

Thanks for listening,

Carrie

www.cihairstudio.ca

How to Choose a Hairstylist Part 5 – Value is different than Price

How to Choose a Hairstylist Part 5 – Value is different than Price

How did your interviews go? Hopefully you have a standout candidate already, but if you haven’t had time to do them or are still scratching your head wondering how you choose you are in the right place!  Today we are talking about the 💸💸💸💸

It absolutely pays to be picky about personal services which is definitely why I’m writing this for you! A salon experience should be more than money due for services rendered.  You should receive far more value than the amount of money you paid. 

So what exactly does that mean? 

What else did you get out of your hair appointment besides the hair?

Example:

  1. Thelma goes to Salon ‘A’ for a cut and style and pays $45 for a great service.
  2. Louise goes to Salon ‘B’ for a cut and style and also pays $45 for a great service.

They look exactly the same right?

Hold up 🛑 We have may more to talk about besides price!

Thelma’s appointment at Salon ‘A’ took around 30 minutes.  A quick in and out with lots of time to run a few errands after! 

Louise’s appointment at Salon ‘B’ on the other hand was 45 minutes since there was a lengthy shampoo and scalp massage included for a little extra pampering as well as some in-depth problem solving for the issue she’s been having with getting enough volume.

With both appointments priced at $45 which one has greater value? The one that saves you time or the one that takes time to pamper and help you? 

There is no ‘right’ choice, only the choice you see the most value in.

Personally this is why I love how many Salon/Stylist options there are locally.  That may sound backwards to you as I am an owner of one of those salons, but it’s so true!  We all offer something different making the odds of finding somewhere that aligns with what you value most that much greater.

One more example:

  1. Betty goes to Stylist ‘A’ for a full head of foil highlights, toner, cut and style, and pays $165 for a great service.
  2. Veronica goes to Stylist ‘B’ for a full head of foil highlights, toner, cut and style, and pays $195 for a great service.

Sure, if you are measuring on price alone Stylist ‘A’ would be a clear winner because her price was $30 lower but  here’s how it breaks down keeping value top of mind. 

Stylist ‘A’ has been licensed for 2 years with no additional education.  Stylist ‘B’ has also been licensed for 2 years but has completed an additional year of continuing education, and uses very high quality products.

Do you place the most value on price or do you see the value in paying an extra $30 for your service knowing that your Stylist has had more training and you receive the benefit of top of the line products?

Again, there’s no right choice – just your choice. 

Here’s a list of some common things you may want to check out in order to fully compare value:

  • How long the service takes
  • Perks of being a client (promotions, giveaways, etc)
  • The experience provided during your service
  • Quality of products used during your service
  • Total price and the cost of future maintenance
  • Your Stylist’s knowledge on how to keep your hair healthy doing the services you love to have
  • Your Stylist’s level of Education
  • Involvement in your community – does part of the payment you leave get put directly back into your community?

Just think about it.  The relationship you develop with your Hairstylist is very unique.  This is the person that sees you through getting married, births, deaths, sickness and celebration! That’s no ordinary relationship! 💞

I’ll be back to wrap up this blog series with part 6, which in my opinion is the most important one!

 

Thanks for listening,

Carrie

www.cihairstudio.ca 

 

 

How to Choose a Hairstylist Part 4 – Time for an Interview

How to Choose a Hairstylist Part 4 – Time for an Interview

You’re armed with your inspo pictures, you’ve window shopped, done your online sleuthing and you’ve found some Stylists and Salons that have sparked your interest. 

The next step is to schedule an interview. Yes, an interview! 

What you were really doing while window shopping is looking at a resumes. Between Facebook, Instagram and a website you’ve got a good feel for the Salon vibe and standards, been able to read a biography of a Stylist (or two!), discovered their education and training, and maybe even read a little diddy on their outside interests and hobbies.  Kind of sounds like what you’d read on a resume, doesn’t it?

While many, many clients choose to skip this step, I really, really recommend you don’t.

Interview ALL your potential Hairstylists.  In Hairstylist terms this is called a Consultation but for you it’s nothing more than an interview.  I highly suggest you meet more than one candidate before filling the position and here’s why…….

Things can be made to look shiny and magical online but at a consultation, there can be no smoke or mirrors.  It’s just you and the Stylist, in the Salon, talking about what they have to offer you. 

Here are some questions you’ll want to know the answers to after your ‘Interviews’:

✔ Who did you immediately feel comfortable with? Intuition is an amazing thing

✔ Who gave you their full, undivided attention and stopped talking long enough to listen to everything you were requesting? 

✔ Who asked questions? Thoughtful ones, focused entirely on you

✔ Who said ‘No’? Don’t take this one the wrong way but don’t you want someone you can trust?  Someone willing to tell you why a different option would be more complimentary for you or to let you know your hair could really use a break from colour and needs some tlc? You want a professional.  Professionals take their responsibility to you seriously even if that means recommending a lesser service because their job is to get you the best result possible.

✔ Who surprised you? Who did you learn something from that you didn’t know before?

✔ Who would you have to wait to get an appointment with? This one is twofold.  The longer you have to wait to get your service done the more people there are that already love that Stylist’s work.  This one will either be a positive or a negative for you but since this is about you and your perfect Stylist, you get to decide!

✔ Who made pricing part of the consultation? You have to see the value in the cost of the services.  Again, this is something that only you can decide but you are going to need to know the price before you’ll know if it seems reasonable to you based on your experience so far. So much more about this topic in Part 5!!

✔ Who did you just genuinely enjoy talking and being with? This matters! If you are putting the effort in to find your perfect Stylist I’ll guarantee you’ll want to choose them for all your future services too. Wouldn’t it be nicer to do that with someone you actually like, in the environment where you feel most comfortable? 

The key here is to gather the same information from all the Stylist’s you interview.  You’ll have enough information for a comparison so you can then make an informed decision.  Informed decisions get the best results! 

I’ll be back soon with a deep dive into the rabbit hole of salon pricing.  You do NOT want to miss it! 😉

Thanks for listening,

Carrie

www.cihairstudio.ca

How to Choose a Hairstylist Part 3 – Look at the Salon

How to Choose a Hairstylist Part 3 – Look at the Salon

How was window shopping?

In part 2 of this blog series on How to Choose a Hairstylist, we talked about the wonderful online world that makes it super easy to get a really good look at your potential new Hairstylist’s portfolio. Hopefully you’ve had an opportunity to check out a bunch of different Hairstylists which brings us to part 3 of this series!

It’s time to look at the Salon.

What difference could the Salon possibly make? First, let’s make a list of what you really want from a hair appointment. Sort of like your ‘must haves’!

Let me guess at a few:

  • Makes you feel welcome and comfortable
  • Might be a bit edgy and trendy
  • Gives great customer service
  • Has knowledge and new things to try since they are constantly learning
  • Might be super upbeat and bubbly
  • Makes you feel pampered
  • Stays consistent from visit to visit
  • Knows the latest colour techniques (think back to when balayage first started) and current trends
  • Might be calming and relaxing
  • And most importantly gives you GREAT hair

Have I hit a few? Can you relate to some points?

I’ll be frank.  The points above can be met by any Stylist at any Hair Salon, but as you may well know that isn’t always the case.

A great Salon creates a blueprint for the type and quality of hair services, the customer experience and the level of education required of any Stylist who chooses to work there.  In other words…..

★ If you want a party of a hair appointment with music in a busy, upbeat and fun atmosphere, find the salon like that.  That’s where your perfect Stylist will be.

★ If you want a quick dash in, dash out hair appointment find the Salon like that.  That’s where your perfect Stylist will be.

★ If you want individual one on one services with no other clients in while you enjoy your service, find the Salon like that.  That’s where your perfect Stylist will be.

★ If you want a quiet, calm, relaxing hair appointment to feel a little indulged and pampered, find the salon like that.  That’s where your perfect Stylist will be.

★ If you want a high end, uber professional, chic, knock your socks off experience, find the salon like that.  That’s where your perfect Stylist will be. 

Human nature reveals the following to be true:

‘People like people who are like themselves.’  

Find the type of Salon experience you want to have because your perfect Stylist will also want to be there too. 

I’ll check back in soon with part 4 😉

Thanks for listening,

Carrie

www.cihairstudio.ca

How to Choose a Hairstylist Part 2 – Window Shopping!

How to Choose a Hairstylist Part 2 – Window Shopping!

How did you make out last week?

After the intro to this blog series on How To Choose a Hairstylist, you were off to look at inspiration pictures to narrow down exactly what you want to show your new Hairstylist. Hopefully you’ve found some good ones and you’re ready for the first step in your Hairstylist search.   So here we go with part 2!

 

The world is online and your new Hairstylist should be too!

Career Stylists will be visible on Facebook and Instagram, as well as on a personal or salon website.  Just being there isn’t enough though! 

Now that you know what you love and have your inspiration pictures ready, what you want to do is find similar examples of the colour, cut or style you are looking for right in yur potential new Stylist’s portfolio.

Seriously, I can’t stress how important this really is! 

Every Hairstylist naturally develops a style and by paying close attention to their pictures you will be able to tell tell which style they excel at. 

 

Your new Hairstylist needs to excel in what you want!! 

 

Read it again: YOUR NEW HAIRSTYLIST NEEDS TO EXCEL IN WHAT YOU WANT!

The best thing you can do is find your inspiration picture right from that Stylist’s portfolio.  Loving a portfolio is wonderful but if you can’t see yourself with the hair in that portfolio, it’s probably not the right match.  Keep in mind we are definitly talking about the overall ‘style’ of the hair. If you don’t see your exact colour that’s ok! As long as you love the overall look of the images, the Hairstylist very well could be your match!

So it’s time to window shop! Take the time to really look at a bunch of different local Stylist’s portfolio keeping this handy little checklist in mind.

 

Window shop until you can tick off each item on this list:

✔ Your new Stylist is on Facebook and  Instagram

✔ Your new Stylist is featured on a Salon’s website or has their own site

✔ Your new Stylist posts work regularly

✔ Your new Stylist has multiple pictures that are the style you really like

BONUS:

✔ You are able to choose an inspiration picture for your appointment right from the the Stylist’s portfolio

 

The best thing about this is you can window shop to your heart’s content! Take your time with it, see what options are local to you and broaden your search from there if necessary.  

A word of warning…..you know the saying ‘Don’t grocery shop while you’re hungry’? Ditto for this.  

I can hear you saying…..’these bangs won’t wait’…..’I need a change NOW’…..or the dreaded situation that’s left you saying  ‘I HAVE to get this fixed, TODAY!!’.  

 

I hear you, I really do but it’s time. Time to get off the rollercoaster 🎢  

 

If taking a few extra days to make this decision means you can find your forever Stylist, the one who will get it right each and every time, wouldn’t you do it? 

Time to Window Shop.  

I’ll be back with part 3 in the series soon! 😉

If you have any comments or questions as we go through this please pop them below! I’m happy to help! 

 

Thanks for listening,

Carrie

www.cihairstudio.ca

 

 

 

just-for-salon-clients

Pin It on Pinterest